Figuring out the problem: why customers were leaving. Customer churn is a part and parcel of doing business. Nevertheless, it is always a cause for concern.  “During the first part of 2024, we started experiencing some loss of customers. We were charging to keep their sites updated, and make changes. So, while these lost customers…

Malware is always unexpected. Daniel migrated all of the sites he manages to WP Remote. As the sync completed, the scans showed some nasty surprises. “So, I onboarded almost 60 sites at once. Right out of the gate, I had two websites with malware issues. Minor, thankfully. I’m pretty sure that they were just poorly…

No false positives with uptime. When a client site is down, you want to know immediately. The obvious solution is uptime monitoring, which should alert you when a site is down.  The concept is simple enough. Yet a surprising number of services—including ManageWP—get uptime alerts horribly wrong.  “We would get false positives for downtime all…

Problem: Staring at a blank screen. WordPress sites often seize up for no apparent reason. One minute they are working as expected, the next you can’t save a post, edit a page, upload an image, or even get the homepage to load.  “I had a site where I wasn’t able to edit the blog posts….

If you get it early, malware’s no big deal. So I run it through WP Remote.

Shift from a project mindset to a recurring revenue one. If your agency isn’t responsible for the maintenance of a website, you can reasonably ask why you should bother with it once it has been delivered. “Most traditional agencies weren’t really bothered about ongoing maintenance, because they weren’t paid for it. They are more structured…