Managing Care Plans Became Effortless: Rebecca Vandenberg, 150+ Sites

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Challenges

  • Backups were manual and storage costs kept climbing
  • Plugin updates required logging into each site separately
  • Client access issues needed a fast path from alert to fix

Results

  • Backups and updates moved into one dashboard
  • Weekly maintenance became a standard team routine
  • Firewall-related issues were typically resolved within 15 to 30 minutes after a ticket

Bringing backups and updates into one system

Long-term support gets harder to deliver when core maintenance work lives in separate tools. Before WP Remote, Rebecca’s team was managing backups through one setup and handling updates manually, which added cleanup work, extra checks, and rising storage costs as the agency grew.

“We were backing up through UpdraftPlus earlier. It wasn’t doing a good job of removing old copies, and my server costs went through the roof. WP Remote actually saved us money”

WP Remote brought backups and updates into the same place, which gave the team a cleaner operating model for the care plans they sell and support every day.

Running weekly updates with absolute control

At 150 sites, you need a routine the team can repeat. Rebecca’s team now works from a weekly update schedule inside WP Remote, using the dashboard to move through plugin updates in batches, check site status, and sort affected sites when a plugin issue comes up.

They always had a more careful process for major WordPress changes and higher-risk sites, but the weekly work no longer depends on logging into each site one at a time.

“For major WordPress updates, we go in a very specific order: plugins, then themes, then WordPress. WP Remote’s made it possible to do this in bulk, every week”

WP Remote supports that workflow by giving the team one place to run routine maintenance while keeping absolute control over how and when updates happen.

Ability to offer reliable and faster support to clients

Care plans are only as strong as the response behind them. When a client gets blocked by the firewall or cannot access the site, the team needs a simple path from problem to fix without slowing down the rest of the day.

“I send support a screenshot of the problem, and it’s usually fixed within 15 to 30 minutes.”

That gives the team a dependable way to handle one of the support issues that comes up most often, while keeping the client relationship tied to quick, practical help.

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