Stress-Free Maintenance: How Jennie Lakenan Effortlessly Manages 100+ WordPress Sites

No false positives with uptime

The obvious solution is uptime monitoring, which should alert you when a site is down. 

The concept is simple enough. Yet a surprising number of services—including ManageWP—get uptime alerts horribly wrong. 

“We would get false positives for downtime all the time. Our notifications were filled with noise. My admins were spending a couple of hours a week trying to clean them up. That was an annoyance. But then, we had a couple of instances where the website was down and ManageWP never sent a notification. And that was the kicker for me. This is affecting how I deliver my service, so this is not okay.”

Alerts shouldn’t have false positives, and they should work when needed. When both of these problems occur together? Might as well not have uptime monitoring at all.

“It’s supposed to save time, not take up more time. Especially what I’m paying you to do is not happening at all.”

Effortless malware removal

Site security is rarely on anyone’s mind, until things go wrong. Visibly wrong. However, once things start to go pear-shaped, it is usually once malware has taken over a site completely. 

Therefore, when it comes to malware, early detection is more than half the battle. 

“This was the case when there was no evidence of it on the site. It was still up and running. WP Remote catches a file, saying it is malware.”

Quick, efficient malware removal is the rest of it. 

The most important factor during malware removal is that the site remains untouched. Removal only means removing the malware, and nothing else. 

Inefficient malware removal leads to broken sites, or reinfection. Both are bad outcomes. 

Easily test complex changes on staging

Every agency owner knows the stress of updating a client’s WordPress site. You never know what will break and when.  

“We use staging for a handful of our sites that are membership sites or that have complex functionality that we don’t want to update on live.” 

Testing big updates or even updates on sites with heavy traffic saves a lot of troubleshooting—and stress—later on. 

“We duplicate those sites to staging every month, when we do our plugin and WordPress and theme updates. We test it out there, and then we replicate it on the live site.”

Peace of mind with reliable backups

In spite of all precautions, things can and will still go wrong. At those times, you need site insurance—backups. 

“Just the ability to log in and restore a backup right away. Or revert to a backup because something broke; or the client broke something. It is invaluable.”

Showcase work with automated reports.

Clients don’t often understand the work that goes into maintaining a site. Backups, security, and even uptime monitoring. Reports are a great way to showcase the work that goes into staying on top of a site at all times. 

“I’m happy with automated reports. It gives me a deliverable that I can send consistently to remind the client that I’m doing something with their website. That’s what they’re paying me for.”

Even better if it can collate all the information automatically, and send to the client automatically as well. 

“It is also set it and forget it. I like being able to integrate Google Analytics with the report, because that gives them a reason to open the report.”

Also, we’ve often seen that clients expect to see the reports in their inboxes—even if they don’t open them. It is an easy, low effort way to maintain a relationship, along with their site.  

It was an easy switch from ManageWP

Switching from another tool can be a daunting prospect. WP Remote takes care of this hurdle with a bulk import. All you need to do is log into your dashboard, and start using it. 

“I sent a list of all of the URLs that we maintain, and then you guys pre-populated them for us. It made the process seamless.” 

WP Remote is a trusted partner to manage client sites

In order to scale an agency effectively, the right tooling is important. With WP Remote, you can be assured of a feature set that takes care of all the aspects of site management in one place. 

We also go above and beyond the product itself. All our plans come with support just a short email away. 

“Support has always been really good whenever we’ve had any issues with anything. You guys are responsive, and you fix stuff. Or you help us figure out what we did wrong because ultimately usually that’s what it is.”